Complaints Procedure

Complaints Procedure

Artesian Spas UK Ltd are committed to providing products and services of the highest standard. However, if you have a concern or are dissatisfied in any way, then we will do our best to help resolve the situation in a fair and transparent way and in a timely manner. We will investigate all complaints competently and impartially. Your complaint will be assessed fairly, considering all relevant factors.

To submit a complaint, please contact us:

By email: info@artesianspas.co.uk

To help us investigate your complaint we will need the following information:

• Your name, address and serial number of your spa;
• Copy of your invoice;
• Details of how we should contact you;
• A clear description of your complaint;
• Details of what you would like us to do to resolve your complaint.

Following your initial correspondence, we may also require:

• Copies of relevant supporting information (this may include photos);
• Further information.

Once we have obtained the relevant information, we will investigate your complaint thoroughly and offer a fair response that takes into account all information that has been provided to us. We will provide you with a clear explanation of our decision.